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Frequently Asked Questions when Buying Yeastar IP PBX in Kenya

When purchasing a Yeastar IP PBX (Internet Protocol Private Branch Exchange) system in Kenya, here are some frequently asked questions (FAQs) that potential buyers often consider:

General Questions

  1. What is a Yeastar IP PBX?
    • A Yeastar IP PBX is a telecommunications system that manages and routes internal and external calls using IP technology, providing a cost-effective and feature-rich solution for business communication needs.
  2. Where can I buy a Yeastar IP PBX in Kenya?
    • Yeastar IP PBX systems are available through authorized Yeastar distributors, IT solution providers, and online marketplaces like Almiria Limited, Dataworld Systems Limited, A2Z, Mtech, Dayari, Shopit, Glantix, TDK, Jumia in Kenya.
  3. What are the benefits of using a Yeastar IP PBX system?
    • Benefits include reduced communication costs, advanced features like voicemail, call recording, auto-attendant, support for remote extensions, scalability, and integration with other business applications.

Technical Questions

  1. What are the different models of Yeastar IP PBX available?
    • Yeastar offers various models including the S-Series (e.g., S20, S50, S100, S300) and the P-Series (e.g., P550, P560, P570), each designed to cater to different business sizes and requirements.
  2. How do I determine the right Yeastar IP PBX model for my business?
    • Consider factors such as the number of users/extensions, expected call volume, required features, scalability needs, and budget. Yeastar provides detailed specifications and comparison tools to help you choose the right model.
  3. Can I integrate Yeastar IP PBX with my existing phone system?
    • Yes, Yeastar IP PBX systems can integrate with existing analog and digital phone systems using gateways and adapters, allowing you to leverage your current infrastructure while upgrading to IP technology.

Installation and Configuration

  1. How do I install a Yeastar IP PBX system?
    • Installation typically involves connecting the IP PBX to your network, configuring the system via the web-based management interface, and setting up extensions, trunks, and call routing rules. It is recommended to have a professional installer or IT technician handle the setup.
  2. What are the network requirements for a Yeastar IP PBX?
    • Ensure a stable and reliable network with adequate bandwidth, low latency, and proper QoS (Quality of Service) settings to prioritize voice traffic. A dedicated VLAN for voice traffic can also improve performance.

Features and Capabilities

  1. What are some key features of Yeastar IP PBX systems?
    • Key features include auto-attendant, voicemail to email, call forwarding, call recording, conference calling, IVR (Interactive Voice Response), and support for remote extensions and mobile clients.
  2. Does Yeastar IP PBX support VoIP (Voice over IP) services?
    • Yes, Yeastar IP PBX systems are designed to support VoIP services, allowing you to make and receive calls over the internet, reducing costs, and improving call quality.
  3. Can I use Yeastar IP PBX with mobile devices?
    • Yes, Yeastar provides mobile apps for iOS and Android devices, enabling users to make and receive calls, access voicemail, and manage their extensions remotely.

Maintenance and Support

  1. What maintenance is required for a Yeastar IP PBX system?
    • Regular maintenance includes updating firmware, monitoring system performance, backing up configurations, and ensuring network security. Yeastar provides tools and documentation to assist with maintenance tasks.
  2. Where can I get support for my Yeastar IP PBX?
    • Support is available through Yeastar’s official website, authorized distributors, and IT solution providers. Yeastar offers technical documentation, user manuals, and a support portal for troubleshooting and assistance.

Cost and Warranty

  1. How much does a Yeastar IP PBX system cost in Kenya?
    • The cost varies depending on the model and features. Entry-level models like the S20 may start from around KSh 30,000, while more advanced models like the S300 or P570 can cost significantly more.
  2. What is the warranty period for Yeastar IP PBX systems in Kenya?
    • Yeastar typically offers a one to three-year warranty on their IP PBX systems. Confirm the warranty details with the supplier at the time of purchase.

Additional Questions

  1. Can I expand my Yeastar IP PBX system as my business grows?
    • Yes, Yeastar IP PBX systems are designed to be scalable. You can add more extensions, trunks, and features as your business grows by upgrading licenses or adding expansion modules.
  2. How secure is a Yeastar IP PBX system?
    • Yeastar IP PBX systems include security features like SIP/TLS encryption, SRTP (Secure Real-Time Transport Protocol), firewall settings, and access control lists to protect against unauthorized access and VoIP threats.
  3. Are there any recurring costs associated with a Yeastar IP PBX system?
    • Recurring costs may include SIP trunk subscriptions, maintenance contracts, and software license renewals. It’s important to budget for these ongoing expenses.
  4. What should I do if my Yeastar IP PBX is not working correctly?
    • First, consult the troubleshooting guide in the user manual or on the Yeastar support website. If the issue persists, contact Yeastar customer support or your authorized distributor for assistance.
  5. Can I use third-party IP phones with Yeastar IP PBX?
    • Yes, Yeastar IP PBX systems are compatible with a wide range of third-party IP phones that support the SIP protocol, giving you flexibility in choosing your preferred devices.

By addressing these common questions, you can make a more informed decision when purchasing a Yeastar IP PBX system in Kenya.

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