General Terms and Conditions 

Last updated: [01 01 2020]

These General Terms & Conditions (“Terms”) set out the legal agreement between Almiria Limited (“Almiria,” “we,” “us,” or “our”) and every person (“you,” “your,” or “Customer”) who browses, uses, or purchases goods and/or services through our website (www.almiriatechstore.co.ke) or any other sales channel we operate. By accessing our site, opening an account, placing an order, requesting a quotation, or otherwise dealing with us, you confirm that you have read, understood, and agree to be bound by these Terms.

  1. Company Details

    Registered Name: Almiria Limited
    Trading Name: Almiria Techstore
    P.O. Box: 70184 – 00400, Nairobi, Kenya
    Physical Address: Old Mutual Building, 2nd Floor, Room 221, Kimathi Street, Nairobi
    Telephone: +254 111 042 000 / +254 700 449 778
    Email: sales@almiria.co.ke
    Website: www.almiriatechstore.co.ke

  2. Definitions

    • Marketplace: Our e-commerce platform and any affiliated digital or offline sales channel.
    • Business Day: Monday–Saturday, excluding Kenyan public holidays.
    • Applicable Country: Republic of Kenya
    • Return Policy Country: Republic of Kenya
    • Return Policy Category: Electronic Equipment and Accessories

  3. Scope & Acceptance

    These Terms apply to all quotations, orders, sales, deliveries, after-sales services, warranties, and any other dealings with Almiria, unless superseded by a signed written contract with an authorised director.

  4. Eligibility & Account Security

    You must be at least 18 years old and legally able to contract under Kenyan law. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

  5. Product Information & Pricing

    • We strive to present accurate product descriptions, images, and prices; however, typographical or system errors may occur. Almiria may correct errors and cancel/refuse orders for mispriced items.
    • All prices are in Kenyan Shillings (KES) and exclusive of VAT unless otherwise stated. VAT is added at checkout.

  6. Ordering Process

    1. Select products and add them to your cart.
    2. Provide accurate billing, delivery, and contact details.
    3. Choose a payment method and confirm your order.
    4. You’ll receive an order acknowledgment via email. Acceptance occurs when goods are dispatched or when we issue an official invoice.

  7. Payment

    • Payment is required in full before dispatch unless written credit terms are agreed.
    • We accept M-Pesa, bank transfer, major credit/debit cards, and other methods shown at checkout.

  8. Delivery & Risk

    • Orders are processed Monday–Saturday, 08:00–15:00 EAT.
    • Title to goods transfers upon full payment. Risk transfers on delivery.
    • Delivery timeframes are estimates. We are not liable for delays beyond our control (see Force Majeure).

  9. Returns & Refunds

    • Return Window: 7 calendar days from delivery
    • Applicable Country: Republic of Kenya
    • Return Policy Category: Electronic Equipment and Accessories

    Eligible Returns

    • Item is unused, unopened, and in original packaging
    • Valid proof of purchase provided
    • Product falls under the return policy category above

    Non-Returnable Items

    • Software licences, customised/made-to-order products, consumables (e.g., toner), and gift cards

    Return Process

    1. Contact Customer Service (sales@almiria.co.ke or +254 111 042 000) within 7 days to obtain a Return Authorisation Number (RAN).
    2. Securely repackage the item with all documentation and mark the RAN on the package.
    3. Send the item back at your cost (unless due to our error or a faulty item).

    Inspection & Refunds

    • Returns are inspected on receipt. If approved, a refund is issued to the original payment method within 10 business days.
    • We may decline returns or apply a deduction if the product is used, damaged, or incomplete.

    Faulty or Incorrect Items

    Report within 7 calendar days. We’ll arrange return pickup and replacement or a full refund after inspection.

  10. Warranty

    Products typically come with a 12-month manufacturer’s warranty unless otherwise stated. Warranty covers manufacturing defects but excludes: power surge damage; accidental or intentional misuse; wear and tear; unauthorised repairs. See our full Warranty & Support Policy for details.

  11. Limitation of Liability

    To the extent permitted under Kenyan law: (a) Almiria’s liability shall not exceed the purchase price of the product or service; and (b) we are not liable for indirect, incidental, or consequential losses (e.g., profit or data loss).

  12. Intellectual Property

    All content on the Marketplace, including text, images, trademarks, and software, remains the property of Almiria or its licensors. Use is limited to personal, non-commercial access.

  13. Privacy & Data Protection

    We process personal information in accordance with Kenya’s Data Protection Act (2019). By using our services, you agree to such processing and confirm the data provided is accurate. See our full Privacy Policy.

  14. Prohibited Conduct

    • Use the Marketplace for unlawful or fraudulent purposes
    • Upload malicious software or spam
    • Scrape or harvest data
    • Tamper with our infrastructure or bypass restrictions

  15. Indemnity

    You agree to indemnify Almiria and its team against any claims, liabilities, or losses resulting from your breach of these Terms or your use of the site.

  16. Force Majeure

    We are not responsible for delays caused by circumstances beyond our control — e.g., natural disasters, pandemics, supplier failure, strikes, or outages.

  17. Changes to These Terms

    We may update these Terms at any time. The updated version will appear on our site and will apply to transactions from its effective date. Significant changes will be highlighted for at least 30 days.

  18. Severability

    If any part of these Terms is found unenforceable, the remainder will remain valid and enforceable.

  19. Governing Law & Jurisdiction

    These Terms are governed by the laws of Kenya. You agree to submit to the exclusive jurisdiction of Kenyan courts. Almiria may alternatively pursue enforcement in your country of residence where applicable.

  20. Entire Agreement

    These Terms, together with our referenced policies (Return Policy, Warranty Terms, Privacy Policy, Shipping Policy), form the complete agreement between you and Almiria.

  21. Contact Us

    Have questions? Email sales@almiria.co.ke or call +254 111 042 000.
    Hours: Monday–Saturday, 08:00–15:00 EAT