Almiria Techstore Shipping Policy

Almiria Techstore Shipping Policy

Effective: [01 01 2021]

  1. 1. Delivery Coverage

    Almiria Techstore offers delivery services across Kenya and selected East African countries.

    • Kenya: Nationwide delivery, including major towns and remote areas.
    • East Africa: Uganda, Tanzania, Rwanda, South Sudan, Burundi, and Somalia.

  2. 2. Delivery Timelines

    • Nairobi County: Same-day delivery for orders placed before 2:00 pm on business days.
    • Other Kenyan Counties: Typically next-day for most locations (allow 24–48 hours for remote areas).
    • East African Countries: Timelines vary; you will be informed during the order process.

    Business days are Mon–Sat., excluding public holidays.

  3. 3. Shipping Fees

    • Free Delivery (Nairobi): Orders over KSh 10,000 qualify for free delivery within Nairobi.
    • Standard Delivery: Orders below KSh 10,000 may incur a delivery fee, shown at checkout.
    • International Shipping: Fees vary by destination and order size; details provided upon order confirmation.

  4. 4. Order Processing

    • Order Confirmation: You’ll receive confirmation via email or SMS after placing an order.
    • Dispatch: Orders dispatch promptly from our Nairobi warehouse.
    • Tracking: Track your order using the provided tracking number or by contacting our team.

  5. 5. Delivery Attempts

    • First Attempt: Our courier will deliver to the address provided.
    • Missed Delivery: A second attempt will be scheduled if the first is unsuccessful.
    • Failed Delivery: After two unsuccessful attempts, the order may be returned to Almiria Techstore; we will contact you for next steps.

  6. 6. Special Instructions

    • Delivery Notes: Add specific delivery instructions at checkout.
    • Contactless Delivery: Available on request for safety and convenience.

  7. 7. International Shipping

    • Customs & Duties: The recipient is responsible for any duties and taxes in the destination country.
    • Delivery Partners: We use reputable international couriers to ensure timely, secure delivery.

  8. 8. Contact Information

    For any shipping inquiries or assistance:

    • Phone: +254 111 042 000 / +254 700 449 778
    • Email: sales@almiria.co.ke
    • Address: Old Mutual Building, 2nd Floor, Room 221, Kimathi Street, Nairobi, Kenya

Delivery times and policies may change based on operational considerations. Please review the latest information on our website or contact customer service for current details.